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PROGRESSIVE DENTISTRY MOBILE MENU BUTTON
34 Fulham High Street, Fulham, London, SW6 3LQ
  •   020 7731 1162

PROGRESSIVE DENTISTRY

34 Fulham High Street,

Fulham,

London,

SW6 3LQ

Tel: 020 7731 1162

Email:

info@progressivedentistry.co.uk

Our opening times are

 

Monday: 9am - 5.30pm

Tuesday: 8am - 8pm*
Wednesday: 10am - 7pm
Thursday: 9am - 5.30pm
Friday: 9am - 3pm
Saturday: 9am - 3pm

 

*Alternate Tuesdays

Appointments are now available every Saturday

COMPLAINTS

We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.

 

If you do wish to complain we operate a systematic procedure which is easy to follow.

A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.

 

STEP 1
Please write to the treating dentist / member of staff you want to complain about.

 

STEP 2
We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.

 

STEP 3
If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.

 

Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Tel: 08456 120 540 at local rate (Monday - Friday 9am - 5pm)

 

STEP 4
The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.

 

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800

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©2019 Progressive Dentistry is the trading name of Orviol Ltd, a registered company in England and Wales 8973656
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