34 Fulham High Street,
Tel: 020 7731 1162
Our opening times are
Monday: 9am - 5.30pmTuesday: 8am - 8pm*Wednesday: 10am - 7pmThursday: 9am - 5.30pmFriday: 9am - 3pmSaturday: 9am - 3pm
Appointments are now available every Saturday
We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.
If you do wish to complain we operate a systematic procedure which is easy to follow.
A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.
Please write to the treating dentist / member of staff you want to complain about.
We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.
If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.
Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Tel: 08456 120 540 at local rate (Monday - Friday 9am - 5pm)
The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.
General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800