{ and complaints }

We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.

If you do wish to complain we operate a systematic procedure which is easy to follow.

A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.

Step 1

Please write to the treating dentist / member of staff you want to complain about.

Step 2

We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.

Step 3

If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.

Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon CR9 2ER
Tel: 08456 120 540 at local rate (Monday - Friday 9am - 5pm)

Step 4

The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800

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