Complaints Procedure

We strive for excellence in everything we do and 100% patient satisfaction. We do welcome any feedback that you may have, positive or negative, so that we can continuously improve our services.

If you do wish to complain we operate a systematic procedure which is easy to follow.

A complaint must be made in writing. You will receive confirmation and a reference of the complaint within 5 working days. You will receive a full written response within 20 working days of receipt.

Please write to the Practice Manager, Paula Ryan, with the details of your complaint.

We will reply in writing and aim to resolve the matter in a friendly and sympathetic manner. All of our efforts will be aimed to reach a conclusion which is fair to both parties.

If we are unable to reach a satisfactory conclusion, the Dental Complaints Service will review your case in full.

Dental Complaints Service
37 Wimpole Street
London
W1G 8DQ

Tel 0208 253 0800 (Monday-Friday, 9am-5pm).

The General Dental Council will review your complaint if there has been a failure to reach an agreed resolution. This stage is the final process in the complaints procedure.

General Dental Council
37 Wimpole Street, London W1G 8DQ
Tel: 020 7887 3800